FAQ
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| I ordered my Jazz Fest
poster in February, March or April and my card was charged at that time
even though you do not begin shipping orders until AFTER the New
Orleans Jazz & Heritage Festival. Why? |
|
All of our Jazz Fest items are
produced in limited numbers for sale at the New Orleans Jazz &
Heritage Festival. We accept advance internet orders to accommodate
those collectors who can't make it to the New Orleans Jazz &
Heritage Festival or don't want to carry their purchase around during
the Festival. All orders are prepaid to ensure that limited-edition
merchandise reserved for a purchase is set aside based on a valid offer
to purchase. As discussed in our Terms and Agreement section, we have a
"charge-to-hold / ship-later" policy because by reserving an item for
one customer, another customer will not be able to purchase it. |
| What is your shipping
schedule for Jazz Fest posters? For other vintage event posters? |
|
If your order for Jazz Fest posters was placed February
through May, for current year merchandise, it WILL NOT SHIP until after
the current year's New Orleans Jazz & Heritage Festival. We
ship orders in the sequence that they were received. We typically begin
accepting orders in February, so they are the first ones that will be
shipped beginning in mid-May. Once we begin shipping, the process to ship out all orders takes approximately 4 to 6 weeks.
If your order for Jazz Fest posters was placed June
through January, it will ship within 7-10 days of placing the order.
Orders for Vintage Jazz Fest, Vintage Congo Square,
other ProCreations Classic event posters & vintage clothing
items will ship within 7-10 business days from placing the order.
All posters will require signature upon delivery. A
customer may waive this by emailing sales@art4now.com
with their name, order number and phone number with a note stating that
they understand that by waiving the signature they are releasing
Art4now®, as well as the carrier, from all liability. We will be unable
to file a damage/loss claim should there be a problem with the delivery.
Shipping carriers vary. On all orders, you will receive
an email notification from the carrier with the tracking number when
the package is shipped. Please provide a valid email address when
placing your order and add orders@art4now.com
to your address book to ensure that you receive all email communication
related to your order.
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| Who signs the poster? |
|
The Signed poster bears the signature of the Artist who
created the print. The more exclusive editions (ReMarque, C-Marque,
Proofs), are signed by both the artist and the performer honored as the
subject. |
| Do you only sell Jazz
Fest poster? |
|
Our family of companies, including ProCreations, has
produced other event posters. We have many of them in stock:
Albuquerque International Balloon Fiesta, Mardi Gras, and World's Fair,
just to name a few. Please visit our gallery to see what prints we have
available. Items usually ship within 7-10 days of ordering, regardless
of when you place the order. |
| Do you ship
internationally? |
|
We can ship just about anywhere in the world, and UPS
shipping costs will vary per country. All international duties and
customs charges are the responsibility of the customer. |
| What forms of payment
do you accept? |
|
We accept credit/debit cards with the Visa, MasterCard,
Discover, or American Express logo. |
| What is your
cancellation/refund policy? |
|
Orders cancelled within 7 days of placement will be
fully refunded unless already shipped. After 7 days or if already
shipped, cancelled orders are subject to a 15% cancellation fee, plus
shipping charges, if incurred. Posters cannot be returned for exchange
or refund. BayouWear® brand clothing may be returned for exchange at no
charge except shipping if received back in our office unworn within 30
days of shipment by us. |
| How is the BayouWear®
clothing sized? |
|
| Item |
Small
|
Medium
|
Large
|
X Large
|
2 X Large
|
3 X Large
|
|
Men's Shirt
|
34 - 36
|
37 - 39
|
40 - 42
|
43 - 45
|
46 - 48
|
49 - 51
|
|
Women's Camisole
|
2 - 4
|
6 - 8
|
10 - 12
|
14 - 16
|
18 - 20
|
N / A
|
|
Women's Long Skirt
|
2 - 4
|
6 - 8
|
10 - 12
|
14 - 16
|
18 - 20
|
N / A
|
|
Women's Sundress
|
2 - 4
|
6 - 8
|
10 - 12
|
14 - 16
|
18 - 20
|
N / A
|
|
Apron
|
One Size Fits All
|
|
| Why can't I buy just
this year's Jazz Fest PosterCard™? I don't need the whole set. Why are
the 1991 and 1992 PosterCards™ missing from my set? |
|
PosterCards™ are only sold in a complete set because of
the difficult logistics involved in handling single cards.
We only include those images that were created by our
family of companies. ProCreations® originated the New Orleans Jazz
& Heritage Festival poster concept in 1975 and published the
series until 1990. Another company produced the poster for a three-year
period beginning in 1991. In 1994 Procreations' affiliates, IconoGraphx
and Art4now®, regained the license.
|
| Why does a phone order
incur a $5 fee? |
|
We shifted to an Internet-based model that is faster,
more efficient and requires fewer people to process orders. Phone
orders are time-consuming and more expensive to process. The $5 fee
helps us cover this cost, and we hope it will encourage buying through
our website or at the New Orleans Jazz & Heritage Festival. |
| Can I save shipping
charges by picking up my order? |
|
We are not set up for customer pick up or walk-in
purchases. |
| Why are the shipping
charges higher on the Signed print compared to the Unsigned poster and
higher still on the ReMarque and C-Marque prints? |
|
Shipping charges are based on several things, including
weight and value. Insurance costs are higher for Signed prints because
they are more valuable. The ReMarques and C-Marques are more valuable
still and to protect them, we use a substantially larger, heavier tube. |
| I'd like my poster
shipped flat. Can that be arranged? |
|
We don't offer flat packaging because a print is more
vulnerable to damage than one shipped in a tube. To prevent your poster
from retaining any curl, have it framed immediately or remove it
carefully from the tube and store it flat. |
| I sometimes get a high
number even though I place my order early every year. Can I pay extra
for a low number? |
|
We'd love to have the extra income, but the print
number pulled for an order is random and there is no way to guarantee a
low number. It doesn't add to the value of the poster. In the days of
stone lithography, a low number ensured that the image was fresh since
prints pulled at the end of a run came off a stone that was sometimes
worn down. With silk-screen prints, however, every print is of the same
quality, individually inspected and curated to ensure uniform
excellence. The number is simply your assurance that the edition is
limited and that your print is unique and authentic. |
| What is a ReMarque?
What is a C-Marque? |
|
A ReMarque is a signed print with an oversized lower
margin. The artist uses the extra space to draw, or "re-mark," the area
in pencil with a small illustration. The name derives from this
marking. The purchaser is getting an original drawing and a signed
print for significantly less than the two bought separately. When the
subject of the art is a living performer, the ReMarque often includes
that person's signature.
A C-Marque is the artwork printed on canvas that can be
stretched like a painting or framed as a print. The artist individually
enhances each C-Marque by over-painting unique features on the image.
The artist signs and numbers each C-Marque. If a living performer is
the subject, it is double-signed as well. When framing, we do not
recommend the use of glass.
|
| What framing do you
offer or recommend? |
|
We do not offer any framing and recommend that you
observe these general rules: Never dry mount an original print or
poster. It destroys the value of the print. Always use acid-free
(neutral pH) matte board so the framing materials won't yellow the
archival papers we employ. The use of acid-free materials is often
referred to as museum quality. Although silk-screen prints are highly
resistant from the fading effects of fluorescent lights and sunlight,
the use of UV glass is also recommended. C-Marques should be stretched,
or framed as a print, but without the use of glass. PosterCards™ may be
dry mounted since they are not collectibles and UV glass is highly
recommended to protect these. |
| If I just buy the
numbered print can I get the artist or performer to sign it later if I
agree to pay him for his signature? |
|
The artist is under contract to sign only the Signed,
ReMarque, C-Marque and Proof editions authorized by the publisher. If
there is a performer-signed edition, the performer is likewise bound to
sign only the ReMarque, C-Marque and Proofs. In this way we guarantee
the exclusivity of the limited editions. In fact, simply placing a
signature on an unsigned poster does not increase its value. It is just
an autograph. A collector wants an authorized signed print from the
smaller edition. |
| I just want an
inexpensive "plain Jazz Fest poster." It doesn't have to have a number
or anything. (Or: I know you're SOLD OUT, but will you be getting more
in?) |
|
All of our Jazz Fest posters are numbered because they
are produced in limited editions. When limited edition prints are sold
out, they're gone. We print the entire edition from the original
screens and when the editions are finished, we destroy the screens and
no more will ever be produced. That guarantees that the posters will
maintain and, we hope, increase their value. Some of our other event
posters are available in an "open", un-numbered, edition. |
| How is the artist
chosen each year for the Jazz Fest poster and Congo Square? |
|
We tried bribery, but artists rarely had enough money -
so we settled on merit. Since the New Orleans Jazz & Heritage
Festival is a celebration of local culture, we try to choose artists
born in, working in or otherwise connected to Louisiana. We favor
artists with a reputation made over a number of years since they have
proven that they can relate to an audience. We then look at portfolios
and try to find a connection between the artist's work and a valid New
Orleans Jazz & Heritage Festival subject, also chosen for a
connection to local culture. Sometimes we start with a subject and look
for an artist whose work is best suited to express that idea. |
