|I ordered my Jazz Fest poster in January, February, March or April and my card was charged at that time even though you do not begin shipping orders until AFTER the New Orleans Jazz & Heritage Festival. Why?|
|All of our Jazz Fest items are produced in limited numbers for sale at the New Orleans Jazz & Heritage Festival. We accept advance internet orders to accommodate those collectors who can't make it to the New Orleans Jazz & Heritage Festival or don't want to carry their purchase around during the Festival. All orders are prepaid to ensure that limited-edition merchandise reserved for a purchase is set aside based on a valid offer to purchase. As discussed in our Terms and Agreement section, we have a "charge-to-hold / ship-later" policy because by reserving an item for one customer, another customer will not be able to purchase it.|
|What is your shipping schedule for Jazz Fest posters? For other vintage event posters?|
If your order for Jazz Fest posters was placed February through May, for current year merchandise, it WILL NOT SHIP until after the current year's New Orleans Jazz & Heritage Festival. We ship orders in the sequence that they were received. We typically begin accepting orders in February, so they are the first ones that will be shipped beginning in mid-May. Once we begin shipping, the process to ship out all orders takes approximately 3 to 4 weeks. The shipping process will be completed by mid-July. If you have not received your merchandise by October, please contact us via email at firstname.lastname@example.org.
All posters will require signature upon delivery. A customer may waive this by emailing email@example.com with their name, order number and phone number with a note stating that they understand that by waiving the signature they are releasing Art4now®, as well as the carrier, from all liability. We will be unable to file a damage/loss claim should there be a problem with the delivery.
Shipping carriers vary. On all orders, you will receive an email notification from the carrier with the tracking number when the package is shipped.
|Who signs the poster?|
|The Signed poster bears the signature of the Artist who created the print. The more exclusive editions (ReMarque, C-Marque, Proofs), are signed by both the artist and the performer honored as the subject.|
|Do you only sell Jazz Fest posters?|
|Our family of companies, including ProCreations, has produced other event posters. We have many of them in stock: Albuquerque International Balloon Fiesta, Mardi Gras, and World's Fair, just to name a few. Please visit our gallery to see what prints we have available.|
|Do you ship internationally?|
|We can ship just about anywhere in the world- shipping costs will vary per country. All international duties and customs charges are the responsibility of the customer.|
|What forms of payment do you accept?|
|We accept credit/debit cards with the Visa, MasterCard, Discover, or American Express logo. We also accept PayPal.|
|What is your cancellation/refund policy?|
|Orders cancelled within 5 days of placement will be fully refunded unless already shipped. Cancelations must be in writing and sent to firstname.lastname@example.org Posters cannot be returned for exchange or refund. BayouWear® brand clothing may be returned for exchange at no charge except shipping if received back in our office unworn within 30 days of shipment by us. Please email email@example.com with BayouWear exchanges or returns.|
|Why can't I buy just this year's Jazz Fest PosterCard™? I don't need the whole set. Why are the 1991, 1992, and 1993 PosterCards™ missing from my set?|
PosterCards™ are only sold in a complete set because of the difficult logistics involved in handling single cards.
We only include those images that were created by our family of companies. ProCreations® originated the New Orleans Jazz & Heritage Festival poster concept in 1975 and published the series until 1990. Another company produced the poster for a three-year period beginning in 1991. In 1994 Procreations' affiliates, IconoGraphx and Art4now® regained the license.
|Why does a phone order incur a $5 fee?|
|We shifted to an Internet-based model that is faster, more efficient and requires fewer people to process orders. Phone orders are time-consuming and more expensive to process. The $5 fee helps us cover this cost, and we hope it will encourage buying through our website or at the New Orleans Jazz & Heritage Festival.|
|Can I save shipping charges by picking up my order?|
|We are not set up for customer pick up or walk-in purchases.|
|Why are the shipping charges higher on the Signed print compared to the Unsigned poster and higher still on the ReMarque and C-Marque prints?|
|Shipping charges are based on several things, including weight and value. Insurance costs are higher for Signed prints because they are more valuable. The ReMarques and C-Marques are more valuable still and to protect them, we use a substantially larger, heavier tube.|
|I'd like my poster shipped flat. Can that be arranged?|
|We don't offer flat packaging because a print is more vulnerable to damage than one shipped in a tube. To prevent your poster from retaining any curl, have it framed immediately or remove it carefully from the tube and store it flat.|
|I sometimes get a high number even though I place my order early every year. Can I pay extra for a low number?|
|We'd love to have the extra income, but the print number pulled for an order is random and there is no way to guarantee a low number. It doesn't add to the value of the poster. In the days of stone lithography, a low number ensured that the image was fresh since prints pulled at the end of a run came off a stone that was sometimes worn down. With silk-screen prints, however, every print is of the same quality, individually inspected and curated to ensure uniform excellence. The number is simply your assurance that the edition is limited and that your print is unique and authentic.|
|What is a ReMarque? What is a C-Marque?|
A ReMarque is a signed print with an oversized lower margin. The artist uses the extra space to draw, or "re-mark," the area in pencil with a small illustration. The name derives from this marking. The purchaser is getting an original drawing and a signed print for significantly less than the two bought separately. When the subject of the art is a living performer, the ReMarque often includes that person's signature.
A C-Marque is the artwork printed on canvas that can be stretched like a painting or framed as a print. The artist individually enhances each C-Marque by over-painting unique features on the image. The artist signs and numbers each C-Marque. If a living performer is the subject, it is double-signed as well. When framing, we do not recommend the use of glass.
|What framing do you recommend?|
|Never dry mount an original print or poster. It destroys the value of the print. Always use acid-free (neutral pH) matte board so the framing materials won't yellow the archival papers we employ. The use of acid-free materials is often referred to as museum quality. Although silk-screen prints are highly resistant from the fading effects of fluorescent lights and sunlight, the use of UV glass is also recommended. C-Marques should be stretched, or framed as a print, but without the use of glass. PosterCards™ may be dry mounted since they are not collectibles and UV glass is highly recommended to protect these.|
|If I just buy the numbered print can I get the artist or performer to sign it later if I agree to pay him for his signature?|
|The artist is under contract to sign only the Signed, ReMarque, C-Marque and Proof editions authorized by the publisher. If there is a performer-signed edition, the performer is likewise bound to sign only the ReMarque, C-Marque and Proofs. In this way we guarantee the exclusivity of the limited editions. In fact, simply placing a signature on an unsigned poster does not increase its value. It is just an autograph. A collector wants an authorized signed print from the smaller edition.|
|I just want an inexpensive "plain Jazz Fest poster." It doesn't have to have a number or anything. (Or: I know you're SOLD OUT, but will you be getting more in?)|
|All of our Jazz Fest posters are numbered because they are produced in limited editions. When limited edition prints are sold out, they're gone. We print the entire edition from the original screens and when the editions are finished, we destroy the screens and no more will ever be produced. That guarantees that the posters will maintain and, we hope, increase their value. Some of our other event posters are available in an "open", un-numbered, edition.|
|How is the artist chosen each year for the Jazz Fest poster and Congo Square?|
|We tried bribery, but artists rarely had enough money - so we settled on merit. Since the New Orleans Jazz & Heritage Festival is a celebration of local culture, we try to choose artists born in, working in or otherwise connected to Louisiana. We favor artists with a reputation made over a number of years since they have proven that they can relate to an audience. We then look at portfolios and try to find a connection between the artist's work and a valid New Orleans Jazz & Heritage Festival subject, also chosen for a connection to local culture. Sometimes we start with a subject and look for an artist whose work is best suited to express that idea.|
|I am outside of the US and am having problems processing my payment online. What can I do?|
You may have a postal code (or Province code) that includes characters that do not meet the U.S. 5 digit standard. In most cases, you can get this information by the card issuing entity regarding how to process in the United States when presented with this situation. For transactions that have problems due to such a zip code situation, the card holder will need to contact the card issuing bank to determine if there are options for using their international card with U.S. based businesses that require a 5-digit numeric zip code. It is the responsibility of the card holder to provide such information when processing an international card.
|Does art4now buy back posters?|
No, art4now does not buy posters back. Art4now is a publisher. As such it follows the market, distills value data from multiple sources including gallery sales, and reports that information on its site as a service to collector. The data is a guide for insurance and resale purposes. Since prices are set by individual parties, they can vary greatly depending on each party's motivation, seasonal factors, geographic locations, etc. If you're looking to buy or sell art4now or ProCreations posters, check Craigslist in New Orleans, galleries (particularly in the French Quarter & surrounding suburbs), eBay and specialty auction houses and sites.